Terms of Service
These terms govern your use of HEALS ERP services. Please read them carefully before using our platform.
Important Terms
These terms outline the rights and responsibilities of both HEALS ERP and our users.
By accessing and using HEALS ERP services, you agree to be bound by these Terms of Service and all applicable laws and regulations.
HEALS ERP provides comprehensive healthcare management software including electronic health records, patient management, billing, and analytics services.
Users are responsible for maintaining the confidentiality of their accounts, ensuring accurate data entry, and complying with all applicable healthcare regulations.
We implement industry-standard security measures to protect your data, but users must also take appropriate measures to secure their systems and access credentials.
Users must comply with all applicable healthcare regulations including HIPAA, GDPR, and other relevant data protection and healthcare laws.
HEALS ERP's liability is limited to the amount paid for the services. We are not liable for indirect, incidental, or consequential damages.
Key Terms & Conditions
Important details about our service terms and your rights and obligations.
Service Availability
We strive for 99.9% uptime but cannot guarantee uninterrupted service. Scheduled maintenance will be announced in advance.
Data Ownership
You retain ownership of all data you input into HEALS ERP. We process this data only to provide our services.
Intellectual Property
HEALS ERP and its features are protected by intellectual property laws. Users may not copy, modify, or distribute our software.
Termination
Either party may terminate the service agreement with 30 days notice. Data export options are available upon termination.
Updates and Changes
We may update our services and these terms. Material changes will be communicated with 30 days advance notice.
Dispute Resolution
Disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
Service Level Agreement
We guarantee 99.9% uptime for our core services. If we fall below this threshold, you may be eligible for service credits.
- • 99.9% uptime = 0% credit
- • 99.0% - 99.9% uptime = 10% credit
- • 95.0% - 99.0% uptime = 25% credit
- • Below 95.0% uptime = 50% credit
Critical Issues (P1)
Response within 1 hour, resolution within 4 hours
High Priority (P2)
Response within 4 hours, resolution within 24 hours
Medium Priority (P3)
Response within 24 hours, resolution within 72 hours
Low Priority (P4)
Response within 72 hours, resolution within 1 week
We maintain daily backups of all data with point-in-time recovery capabilities. Data is stored in multiple geographically distributed locations for redundancy. Recovery time objective (RTO) is 4 hours, and recovery point objective (RPO) is 1 hour.
Questions About These Terms?
If you have any questions about these Terms of Service, please contact our legal team.
Legal Department
legal@healserp.com
+1 (555) 123-4567
General Support
support@healserp.com
+1 (555) 123-4567